Business Ethics – 6 Basic Principles of Business Etiquette


    One of the most important factors, if not the most important, in determining the chances of success in any business or professional activity is the ability to behave properly around people. Even in the early 1930s, Dale Carnegie observed that a man’s success in his financial affairs, even in the technical or engineering field, depended 15% on his professional knowledge and 85% on his ability to communicate. with people. Against this background, it is easy to explain the attempts of many scholars to formulate and justify the basic tenets of ethical business communication or, as they are often called, the commandments of personal public relations or “corporate etiquette”. business”. Business etiquette or the process of survival and success in business could be explained by the following six basic principles:

    1. Punctuality (doing everything on time). Delays affect work and are a sign that someone cannot be relied on. The principle of doing everything on time applies to all service tasks. Experts who study the organization and distribution of working time recommend adding another 25% to the time period needed to complete the assigned task.

    2. Confidentiality (not revealing too much). In all institutions, businesses, or particular transactions, there are secrets which must be guarded as carefully as those of a personal nature. Nor is it necessary to tell anyone overheard by a colleague, supervisor or subordinate about their performance or personal life.

    3. Courtesy, friendliness and affability. In all situations, it is necessary to behave politely, benevolently and benevolently with customers, customers, customers and colleagues. This, however, does not require being friends with everyone you communicate with in a work setting.

    4. Pay attention to people (think of others, not just yourself). Attention to those around you should extend to colleagues, superiors and subordinates. Respect the opinions of others; try to understand why they formed a particular point of view. Always listen to criticism and advice from your colleagues, superiors and subordinates. When someone questions the quality of your work, show that you appreciate the perspectives and experiences of others. Confidence doesn’t have to stop you from being modest.

    5. Appearance (dress as expected). The main approach is to adapt to your working environment and within that environment – to your level of casual workers. You should look the best, that is, dress tastefully, choosing matching colors. Choosing accessories carefully is important.

    6. Literacy (speaking and writing a good language). Internal documents or letters to outside agencies should be written with care to use appropriate language and all proper names should be transferred without error. Do not use abusive words. Even if you only quote the words of another person around you, they will be perceived as part of your own vocabulary.

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