“As a measure to improve catering services in trains, it has been decided to give IRCTC the flexibility to customize the menu to include regional cuisine/preferences, seasonal delicacies, festival requirements, food as per the preferences of different groups. of passengers like diabetic food, baby food, healthy food options including local millet based products among others,” according to a note to IRCTC.
At the moment, IRCTC’s menu consists mainly of standardized food and beverages. According to a note from the Railway Board to the IRCTC, the menu for ‘prepaid’ trains, whose catering charges are included in the passenger fare, will be determined by the IRCTC within the already fixed fare.
Also, in these ‘prepaid’ trains, the sale of a la carte meals and branded foods at MRP will be allowed. The IRCTC will decide the menu and cost of these a la carte meals, he said.
IRCTC will set the budget segment product menu as standard meals for other Mail/Express trains within the already announced fixed fare. It was emphasized that the menu and prices of the ‘janta’ dinners would remain unchanged.
In Mail/Express trains, sale of a la carte meals and branded foods at MRP will be allowed. The IRCTC will decide the menu and cost of these a la carte meals, he said.
“In deciding the menu, IRCTC will ensure that quality and standards of food and service are maintained up to date and safeguards are incorporated to avoid frequent and undue changes such as reduction in quantity and quality, use of of lower marks, etc. to avoid passenger complaints,” the Railway Board note stated.