After completion of the initial investigation, this customer will not be assigned an additional Swiggy female delivery manager if the harassment occurs at her location. Even if the customer changes seats, the customer’s number is highlighted to ensure that no female manager has been assigned.
Additionally, customers who commit serious violations that may result in penalties will be removed from the Swiggy site.
“At any time, a female CEO can file a police complaint against the defendant, and this policy does not limit that. In such cases, we always support the authorities in the investigation,” the company said.
“In case of sexual harassment by customers, male colleagues, restaurant partners and Swiggy employees, a female delivery manager may contact Swiggy’s emergency number for support,” it added.
In such circumstances, the lady delivery partner can lodge a complaint with Swiggy’s local team after seeking immediate assistance. A POSH case would arise if a Swiggy employee was a criminal due to his contractual obligation.
After a preliminary inspection by an internal committee headed by a woman, the editorial manager receives instructions on what to do.
For example, the company will assist the concerned delivery partner with available IPC provisions, assist in lodging a complaint and assist law enforcement authorities in their investigation.
The SOS button on the Swiggy CEO app provides 24/7 help and connects executives to an ambulance, neighborhood police station or Swiggy helpline if needed.
If delivery managers consider a location to be risky, they are free to refuse deliveries without being questioned or fined.
“This process gives us information to continuously map and avoid dangerous neighborhoods, especially for female CEOs. Our tech team is currently working on a solution to ensure no women are sent to potentially dangerous locations,” Swiggy said.